A Microsoft Dynamics 365 Consultancy Built Around Adoption, Not Implementation
Clearpath CRM is a UK-wide Microsoft Dynamics 365 consultancy specialising in CRM adoption, post-go-live optimisation, managed support, and recovery for SMBs. Founded by Martin Prosser, Microsoft-certified specialist with 13+ years in the Business Applications ecosystem.
Why Does Clearpath Exist?
Most CRM failures are not technology problems. Research consistently shows CRM underperformance stems from poor user adoption, process gaps, and insufficient post-go-live support: not the platform.
Microsoft Dynamics 365 is capable. Most organisations go live and are left to figure it out alone.
Larger Microsoft partners are built for enterprise. Their minimum engagement sizes suit hundreds of users, not teams of five to twenty-five. Clearpath closes that gap.
Martin Prosser
Founder, Clearpath CRM
- 0+ years Microsoft Business Applications
- Microsoft Certified: Dynamics 365 & Power Platform
- Sectors: SMB, Not-for-Profit, Enterprise
Martin Prosser has spent 13+ years across the Microsoft Business Applications ecosystem: technical support, managed service operations, project delivery, pre-sales, training leadership, and key account management.
"We have sat on every side of the table."
He holds multiple Microsoft certifications across Dynamics 365 and Power Platform. Project experience ranges from small startups to large UK organisations in facilities management, field service, and consumer goods.
Clearpath CRM was founded because Martin saw, repeatedly, that CRM adoption was treated as an afterthought. Smaller businesses were consistently underserved. The methodology is enterprise-grade. The delivery is built to fit.
A Small Team. A Deliberate Choice.
Clearpath operates with a handpicked team of five Microsoft Business Applications specialists, consultants Martin has worked alongside over 13 years, selected for specific expertise and SMB track record.
A small senior team means direct access to genuine expertise. Not a junior resource escalating. Every person is known, vetted, accountable.
What Clearpath CRM Does, and What It Doesn't
What We Do
- Post-go-live CRM optimisation
- Dynamics 365 user adoption programmes
- Managed support for small businesses and growing teams
- CRM recovery for underperforming environments
- Dynamics 365 and Power Platform training
- Break-fix support and enhancement delivery
What We Don't Do
- Enterprise-scale transformation programmes
- Large-scale multi-year deployment programmes
- Licence reselling or volume partner services
- Generic IT support unrelated to Dynamics 365
- Non-Dynamics 365 software or general IT services
Our Methodology: The ADOPT™ Framework
Every Clearpath engagement is structured around ADOPT™: our repeatable methodology for diagnosing and resolving CRM adoption failure. Not a training course. A structured process that identifies where adoption broke down, addresses behavioural and process barriers, and builds conditions for sustained CRM use.
Clearpath CRM is registered in England and Wales, operating UK-wide. Engagements delivered remotely or on-site. For organisations wanting a structured, commercially transparent route to better CRM performance, without enterprise partner overhead. Clearpath is built for exactly that.
Written and maintained by Martin Prosser, Microsoft Dynamics 365 specialist with over a decade of hands-on experience. Last reviewed: February 2026.