Dynamics 365 Support Built for Small Business
Whether your partner disappeared after go-live or your current support desk is drowning in tickets, you are getting the same result. Slow responses, no continuity, and a system your team has stopped trusting. That is what ADOPT+ is built to fix.
We work across all sectors. Most of our clients come from:
Finance · Manufacturing · Distribution · Retail · Transport · Not-for-profit · Charities · Professional Services · Facilities Management · Consumer Goods
Why Standard Support Fails Small Businesses
Enterprise support contracts are not designed for small teams. You need responsive, context-aware help, not a ticket queue.
Slow Response
Generic helpdesks with multi-day response times and no understanding of your setup.
No Continuity
A different analyst every time. No one remembers your system or your team.
Scope Gaps
Break-fix only? Configuration changes? Training? Most contracts leave critical gaps.
No Escalation Path
When Microsoft needs involving, you are left to navigate it alone.
Operational stability for your Dynamics 365 environment.
ADOPT+ is structured, SLA-backed break-fix support designed to keep your system running reliably. No surprises on what is covered, no unexpected invoices.
1–10 Users
11–25 Users
26–45 Users
46–60 Users
Every plan includes:
- 9am–5pm UK support (Mon–Fri)
- SLA-backed response times
- Unlimited break-fix tickets (fair use)
- Error resolution on delivered components
- System issue triage and fix deployment
- Security patch guidance
- Escalation management with Microsoft
Important:
ADOPT+ covers operational break-fix only. Configuration changes, new features, workflow development, and training are delivered separately through Enhancement Hour Banks.
All tiers include the same features and SLA commitments. Pricing scales with team size to keep costs fair for smaller organisations.
Enhancement Hour Banks
For configuration changes, workflow development, reporting updates, onboarding, and system optimisation: prepaid hour banks give you discounted access to experienced consultants.
Enhancement Hours are valid for 12 months and provide priority booking access.
Transparent Pricing. No Hidden Costs.
Our standard day rate is £900/day with a 5-day minimum engagement for project work. ADOPT+ support starts from £450/month. Everything is published upfront.
ADOPT+ Support FAQs
Written and maintained by Martin Prosser, Microsoft Dynamics 365 specialist with over a decade of hands-on experience. Last reviewed: February 2026.
Stop firefighting.
Book a diagnostic call to discuss your current setup and find the right support plan for your team.