Your CRM Went Live.
Your Team Didn't Follow.
Research consistently shows that 69% of UK SMEs are not fully using their CRM. Not because of the technology, but because adoption was never properly addressed. If your Dynamics 365 is gathering digital dust, you are not alone and it is not too late.
Does Any of This Sound Familiar?
Your team logs calls in spreadsheets instead of Dynamics 365
Management reports are pulled manually because nobody trusts the CRM data
You paid for implementation but nobody trained your team properly
Staff say the system is too complicated. So they just don't use it.
Pipeline visibility is zero. Deals are tracked in someone's inbox.
You've had Dynamics 365 for 12 months and can't point to a single win from it
"If two or more of these are true, your CRM needs recovery work, not replacement."
The ADOPT Recovery Process
A disciplined, repeatable method for restoring trust, performance, and measurable value inside Dynamics 365.
Step 1
Full audit of configuration, data quality, and adoption patterns.
Step 2
Identify friction points causing low adoption.
Step 3
Restructure workflows, clean data, fix permissions.
Step 4
Quick wins that rebuild trust: clean reports, working dashboards.
Step 5
Embed knowledge so improvements are sustained.
Everything in a Recovery Engagement
Organisations with excellent change management are 7x more likely to meet project objectives.
Prosci Research, 2026 →Fixed-Price. No Surprises.
Most recovery engagements run 5–10 days depending on user count and complexity. We scope before we start, so you always know the cost upfront.
Recovery Questions, Answered
Stop Paying for a CRM Nobody Uses
Every month your team works around Dynamics 365 instead of in it is a month of lost productivity, lost pipeline visibility, and lost ROI. Let's fix that.
Written and maintained by Martin Prosser, Microsoft Dynamics 365 specialist with over a decade of hands-on experience. Last reviewed: February 2026.